1. Digital nature of our products
Platform of Papas sells digital products and services, including live and recorded coaching, consulting, webinars, workshops, training programmes, communities, downloadable materials, templates, and online course access. Nothing is shipped and there is no physical product to return.
Digital access, reserved coaching capacity, and live delivery can begin immediately or on a scheduled date. Refund eligibility is therefore based on the service delivered and the conditions below, not on physical return.
2. Seven-day material delivery guarantee
You may request a full or proportionate refund where:
- a material feature expressly promised on the relevant sales or checkout page is not supplied;
- paid access is not provided and we do not correct the issue within a reasonable time after notice;
- the programme or digital product delivered is materially different from its express written description; or
- we cancel the paid service and do not provide a reasonable equivalent, reschedule, credit, or other agreed remedy.
Your claim must be sent within seven calendar days from the later of your purchase date and the date on which access or the first scheduled delivery is provided. Explain the specific promised item that was not delivered and include relevant order details or supporting material.
3. Requests normally not eligible
Unless required by law or expressly stated in an offer, refunds are not ordinarily available for:
- change of mind, change in personal circumstances, or finding a programme no longer convenient;
- non-attendance, missed live sessions, scheduling conflicts, or failure to use available access;
- failure to complete lessons, exercises, or recommended actions;
- dissatisfaction based only on subjective expectations or lack of a particular result where no result was guaranteed;
- minor differences in presentation, lesson order, facilitator, schedule, platform, or equivalent supporting material that do not materially reduce the purchased service;
- requests made after the seven-day claim period where the issue was reasonably discoverable during that period; or
- account suspension or removal resulting from unlawful activity, non-payment, unauthorised sharing, or serious breach of programme or community rules.
4. Live coaching and consulting
Live programmes reserve facilitator time and limited participant capacity. If we reschedule a session, we may first offer a replacement date, recording where appropriate, credit, or equivalent session. A refund may be considered where a material part of the paid live service is not delivered and no reasonable equivalent is provided.
Participant non-attendance does not by itself create a refund right. If an offer page states specific cancellation or rescheduling terms, those terms also apply, provided they do not reduce mandatory rights under law.
5. Subscriptions and instalments
Cancelling a subscription stops future renewals where cancellation is completed before the next billing date, but does not automatically refund a completed billing period. Cancelling an instalment plan does not cancel amounts already due for a service that has been made available, unless a refund is approved under this policy or required by law.
6. How to request a refund
Email hello@platformofpapas.com within the applicable seven-day period with:
- your full name and purchase email address;
- the product or programme name, payment date, and order or transaction reference;
- the sales-page promise or material inclusion you believe was not delivered;
- a clear description of what you received; and
- screenshots or other relevant supporting information, where available.
Please contact us before initiating a payment dispute so we have a reasonable opportunity to investigate and resolve the concern.
7. Review and decision
We will acknowledge a complete request and may ask reasonable follow-up questions. We aim to provide a decision within seven business days after receiving the information needed to assess the claim. Approval may be full or proportionate, depending on the part of the service affected and any value already properly delivered.
8. Approved refunds
Approved refunds are generally issued to the original payment method. We aim to initiate payment within seven business days of approval. Banks and payment providers may require additional processing time, commonly 5 to 10 business days. Transaction fees, currency differences, or taxes will be handled as required by applicable law and the payment provider.
Access to refunded content, sessions, communities, and materials may be withdrawn when a refund is issued.
9. Statutory consumer rights
This policy does not exclude or limit any right or remedy that cannot lawfully be excluded, including rights relating to deficient services, unfair trade practices, misleading representations, or digital products under applicable Indian consumer law. Where mandatory law provides a more favourable remedy, that remedy prevails.
10. Contact
Refund requests and questions should be sent to:
Platform of Papas Support
Karnataka, India
Email: hello@platformofpapas.com