1. Scope and who we are
Platform of Papas ("Platform of Papas", "we", "us", or "our") provides digital products, newsletters, communities, coaching, consulting, webinars, workshops, and training programmes from Karnataka, India.
This Privacy Policy applies to our main website, campaign and landing pages, forms, newsletters, programme portals, community interactions, and communications that link to this policy. It does not control independent third-party websites or services.
2. Personal data we collect
Depending on how you interact with us, we may collect:
- Identity and contact data: name, email address, telephone number, city, state, and similar details.
- Transaction data: programme purchased, amount, date, invoice information, payment status, and refund history. Payment card or banking details are generally processed by our payment providers and are not intentionally stored by us.
- Programme and participation data: enrolment, attendance, progress, responses, questions, feedback, testimonials, and support requests.
- Communications: emails, form submissions, call or meeting notes, and messages sent through our communities or social channels.
- Technical and usage data: IP address, browser and device information, approximate location, referring pages, page activity, cookie identifiers, and analytics events.
- Information you choose to share: personal goals, family context, or other information relevant to coaching. Please avoid sharing sensitive information unless it is genuinely necessary.
3. How we collect data
We collect personal data directly from you when you submit a form, subscribe, purchase, register, attend a session, join a community, contact us, or provide feedback. We may also receive technical data automatically through cookies and analytics, and receive limited transaction or campaign information from service providers and advertising platforms.
4. How we use personal data
We may use personal data to:
- deliver, administer, personalise, and support our programmes and digital products;
- process registrations, payments, invoices, cancellations, and eligible refunds;
- send service messages, session reminders, newsletters, and marketing communications you have requested or may reasonably expect, subject to applicable law;
- respond to enquiries, provide customer support, and resolve complaints;
- improve our content, services, website performance, and customer experience;
- protect our users, systems, intellectual property, and business from misuse, fraud, or security threats; and
- comply with legal, tax, accounting, regulatory, and dispute-resolution obligations.
5. Consent and lawful processing
We process personal data for lawful purposes connected with providing requested services, performing our agreements, responding to your requests, operating and protecting our business, and complying with law. Where applicable law requires consent, we will seek clear consent and provide a reasonable way to withdraw it.
Withdrawing consent does not affect processing already carried out lawfully. It may prevent us from continuing a service where the relevant data is necessary to provide it.
8. Storage and international transfers
Some providers may store or process data outside Karnataka or outside India. Where personal data is transferred across borders, we take reasonable steps to use reputable providers and safeguards required by applicable law. Locations and providers may change as our service infrastructure evolves.
9. Data retention
We retain personal data only for as long as reasonably necessary for the purpose collected, including programme delivery, support, records of consent, legal claims, tax and accounting, fraud prevention, and regulatory compliance. Retention periods vary by data type. We may securely delete or anonymise data when it is no longer required.
10. Security
We use reasonable administrative, technical, and organisational safeguards appropriate to the nature of the data. No online service or storage system can be guaranteed completely secure. You are responsible for protecting account credentials and promptly informing us of suspected unauthorised access.
11. Your choices and rights
Subject to applicable law and available exceptions, you may ask us to provide information about processing, correct inaccurate or incomplete data, erase data, withdraw consent, stop marketing messages, or address a grievance. You may unsubscribe from marketing emails using the link in the message.
We may need to verify your identity and retain limited records where required by law or necessary to establish, exercise, or defend legal claims. Rights under the Digital Personal Data Protection Act, 2023 and related rules will apply in accordance with their notified commencement and scope.
12. Children's privacy
Our paid services are intended for adults. We do not knowingly solicit personal data directly from children under 18. If you believe a child has provided personal data without appropriate parental or guardian involvement, contact us so we can review and take appropriate action.
13. Third-party links
Our services may link to third-party websites, payment pages, communities, or social platforms. Their privacy practices are governed by their own policies. Review those policies before providing personal data.
14. Changes to this policy
We may update this policy to reflect service, legal, or operational changes. The revised version will be posted here with a new effective or updated date. Material changes may also be communicated through reasonable additional notice.
15. Grievance and privacy contact
For privacy requests or complaints, contact:
Grievance Officer / Privacy Contact
Customer Support Lead, Platform of Papas
Karnataka, India
Email: hello@platformofpapas.com
Please include your name, contact details, the nature of your request, and enough information for us to identify the relevant interaction. We will acknowledge and address the request within a reasonable period required by applicable law.